Supply Chain Customer Support Executive -Order Processing-Customer Service-July

The Programme 

Drive integrated activities with the extended supply chain and customer teams, as well as through collaboration, both internally and externally, to ensure customer service requirements are understood and met. 
 
Team Structure: 

• Reporting to: Customer Experience Manager MYSG.  

6-months contract. 

What You Will Do

• Perform daily order validations by working closely with Order Processing Hub. 
• Accomplish adjustment/fulfilment of orders according to standard operation procedures and prioritizations guidelines. 
• Liaison between supply planners, warehouse and transport team, order processing hub, and external customers. 
• Escalates to Line Manager on matters related to customers issues. 
• Execute order to delivery process according to Unilever Global Financial Control Framework. 
  Act as gate keeper & implement strict adherence to processes & cut offs. 
• Deliver agreed Customer Case Fill on Time (CCFOT), Case Fill (CFR), Dispatch Rate (DR) and Dispatch Rate Original Order (DROO). 
• Ensure all orders (sales order, return order and reject orders) are processed on time in accordance with the agreed cut off time. 
• Optimize truck load by coordinating with customers and distributors/Third-Party Logistic (3PL). 
• Actively involved in stocks planning during product new launch and promotion SKUs. 
• Work closely with Customer Development (CD) team and Customers if Logistic Aging arisen.
• Manage and develop Customer Service Hub team. 

Key Stakeholders: 

• Internal: CD Team, Planners, Logistic Team, Shipping Team. 
• External: 3PL, Customers. 

Required Skills and Abilities 

Essential Experience/Skill/Knowledge: 

• Possess Diploma/Degree in any relevant field.   
• 1 year in supply chain customer support (order processing) work experience. 
• Fresh grads are encouraged to apply.   
• System knowledge in SAP and BW. 
• Fundamental working knowledge in Microsoft Office Application (Excel, Word, PowerPoint).
• Able to start work in August 2023 for 6 months contract.  

Desirable Experience/Skill/Knowledge: 

• Good analytical skills, negotiation skills and problem-solving skills. 
• Supply Chain customer service or logistics functions. 
• Objective and result oriented.
• Passion to work and a strong team spirit. 

 Travel: 

• No travel is required.  

Be part of the world’s most successful, purpose-led business.  
 
Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good.  
 
Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best.  
 
Our portfolio ranges from nutritionally balanced foods to indulgent ice creams, affordable soaps, luxurious shampoos and everyday household care products. We produce world-leading brands including Lipton, Knorr, Dove, Axe, Hellmann’s and Omo, alongside trusted local names and innovative-forward thinking brands like Ben & Jerry’s, The Dollar Shave Club and Dermalogica.  
 
Every individual here can bring their purpose to life through their work. Join us and you’ll be surrounded by inspiring leaders and supportive peers. Among them, you’ll channel your purpose, bring fresh ideas to the table, and simply be you.  
 
As you work to make a real impact on the business and the world, we’ll work to help you become a better you.