Retail Merchandising Operations -Retail & Fulfillment- Business Development

The Programme

The Business Development and Partnerships teams at Shopee are dynamic and energetic.  
 
The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan.  
 
The aim of the Business Development and Partnership teams is to provide Shopee’s buyers with a wide variety of product listings at the best prices.

What You Will Do

• Manage day-to-day operations of the online store, ensuring accurate and timely product listings, pricing, and inventory availability. 
• Collaborate with cross-functional teams to launch new products, promotions, and campaigns in retail stores under management. 
• Continuously enhance the user experience in the retail stores ensuring visuals are clear for better call-to-action for higher conversion rate and store layout arrangement for the most effective shopping journey. 
• Coordinate with the merchandising team to ensure accurate categorization, tagging, and product descriptions for all items listed. 
• Ensure all reporting submissions and tasks are done in a timely manner which includes store performance metrics and claims submission. 
• Manage inventory levels and liaise with the logistics team to ensure timely order fulfilment, accurate tracking, and resolution of any shipping issues. 
• Work closely with customer service to address customer inquiries, complaints, and product returns in a timely and professional manner. 
• Implement and maintain quality control processes to ensure accurate and up-to-date information on product availability, pricing, and specifications.

Required Skills and Abilities

• Min 1 year of experience in administrative work in e-commerce, digital or tech companies.  
• Fresh graduates are encouraged to apply. 
• Excellent analytical and problem-solving skills, with the ability to leverage data to drive operational improvements. 
• Detail-oriented with exceptional organizational and multitasking abilities. 
• Strong communication skills, both written and verbal, with the ability to collaborate effectively with cross-functional teams. 
• Customer-focused mindset with a passion for delivering an outstanding online shopping experience. 
• Ability to adapt to a fast-paced and dynamic work environment.

Shopee is the leading e-commerce platform in Southeast Asia and Taiwan.  
 
It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support.  
 
Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice via ongoing product optimization and localized user-centered strategies.