Policy Governance Executive - Listing & Content - MY Marketplace

The Programme

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products.  
 
The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates.  
 
The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

What You Will Do

• Formulate policy guidelines related to prohibited listings. 
• Ensure policy compliance with local regulations. 
• Revise, amend and update materials and publications of Shopee Policy, SOP, SEH Article. 
• Conduct market research on local laws, rules and regulations to identify stakeholders' needs and market gaps. 
• Undertake project work as required; undertaking initiatives identified based on business needs. 
• Cooperate with stakeholders to get insights and risks and consider effects across the company on operations’ standards. 
• Review existing KPIs and standardize them based on alignment with Regional and local needs. 
• Execute initiatives and monitor their functionality across teams.

Required Skills and Abilities

• Fresh grads and up to 2 years of working experience are welcome to apply, legal background is advantageous. 
• Familiarity with local regulations is advantageous. 
• Basic Microsoft Excel skills are required. 
• Able to work on repetitive tasks in a fast-paced environment. 
• Excellent verbal and written communication and interpersonal skills. 
• Strong communication skills in English, both verbal and written forms (Mandarin language is a preferred) 
• Strong logical thinking and problem-solving skills. 
• Strong organizational skills and attention to detail.

About Us: 
 
Shopee is the leading e-commerce platform in Southeast Asia and Taiwan.  
 
It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support.  
 
Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice via ongoing product optimization and localized user-centered strategies.