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Operations Intern

The Programme

The operation teams at Shopee cover the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates.

The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.

The Team:

We are looking for interns to join our Operations Team and support the end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives their products.

We have various opportunities available ranging from Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations to Fraud! 

What You Will Do

  • Work closely with our Fraud Team to do end to end manual investigation and fraud monitoring.
  • Help to analyze new customer processes and policies also help to review documentation for new customers' accounts.
  • Help to review and analyze user sentiments and comments harvested from public sources and surveys.
  • Be responsible for the curation of marketplace content to ensure the quality as well as the legitimacy of the listings in marketplace, Shopee Mall, Feed posts, and Live Stream videos.
  • Ensure compliance with Intellectual Property (IP) laws based on brand complaints and the authenticity of listings in the marketplace.
  • Work with the Customer Support teams and Business Development teams to handle listing inquiries and troubleshooting of listing-related issues. 

Required Skills and Abilities

  • Open for all final year students from any major with a Bachelor's degree or higher - Candidates with no / less than 1 year of experience are encouraged to apply.
  • Able to commence a full-time internship by January 2022 for a minimum of 3 months.
  • Has the ability to work in a fast-paced and dynamic environment.
  • Detailed oriented.
  • Analytical and comfortable with data, Microsoft Excel skills / SQL will be advantageous. 
Closing in 20 days
Closing in 20 days
  • Job type:Internships
  • Disciplines:

    Customer Service, Logistics and Supply Chain,

    ...
  • Citizenships:

  • Locations:

    Kuala Lumpur

  • Closing Date:17th Dec 2021, 6:00 pm

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