Logistics Intern - Administration - MY Marketplace

The Programme

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates.

The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. 

What You Will Do

• Assist in the development of new logistics channels and features through active participation in the design, development, testing, and rollout processes.
• Contribute to daily logistics reporting and analytics, providing relevant and timely information to highlight key indicators affecting business operations.
• Collaborate with cross-functional teams, including Dispute, Payment, Finance, and Fraud teams, and engage in logistics-related inquiries.
• Assist in the management of daily logistics tasks, ensuring orders are processed and delivered on time.
• Maintain organized and up-to-date documentation related to claims, including claim files, correspondence, and reports.
• Support in resolving seller complaints by investigating problems, developing solutions, preparing reports, and making recommendations to the head of operations. 

Required Skills and Abilities

• Currently pursuing a degree in Business Administration, Logistics, Supply Chain Management, or a related field.
• Excellent in both written and verbal communication.
• Strong logical thinking and problem-solving skills.
• Good team player, positive attitude and eager to learn.
• Proficiency in Microsoft Office suite (Word, Excel, and PowerPoint).  

About Us:

Shopee is the leading e-commerce platform in Southeast Asia and Taiwan.

It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support.

Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice via ongoing product optimization and localized user-centered strategies.