Helpdesk Engineer - 1-Year Contract

The Programme

The Engineering and Technology team is at the core of the Shopee platform development.  
 
The team is made up of a group of passionate engineers from all over the world, striving to build the best systems with the most suitable technologies.  
 
Our engineers do not merely solve problems at hand; We build foundations for a long-lasting future.  
 
We don't limit ourselves to what we can or can't do; we take matters into our own hands even if it means drilling down to the bottom layer of the computing platform.  
 
Shopee's hyper-growing business scale has transformed most "innocent" problems into huge technical challenges, and there is no better place to experience it first-hand if you love technologies as much as we do.

What You Will Do

• Provide day-to-day technical support to end users and ensure the smooth running of computers, PDAs, network devices and printers. 
• Troubleshoot and resolve end-user application issues, maintain and update technical support documentation 
• Other duties include performing first-level troubleshooting and support for network devices, system monitoring and reports 
• Maintain and monitor office network infrastructure, IT security and antivirus tools 
• Handle asset management, maintain inventory and liaise with vendors

Required Skills and Abilities

• Possess own transportation. 
• Fresh graduates are welcome to apply. 
• Have basic knowledge in IT (web, mobile, software, hardware, network), preferably 1-2 years of experience in IT Operations/Helpdesk, Service Desk, System Administrator or related positions 
• Good analytical and troubleshooting skills. 
• Willing to stand by for ad-hoc IT issues.

Working Location:  Pulau Indah, Port Klang. 
 
About Us: 
 
Shopee is the leading e-commerce platform in Southeast Asia and Taiwan.  
 
It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support.  
 
Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice via ongoing product optimization and localized user-centered strategies.