External Relations Executive - Listing & Content - MY Marketplace

The Programme

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products.  
 
The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates.  
 
The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

What You Will Do

• Address inquiries and requests from the internal teams related to policies and prohibited listings (E.g., Legal/ Government Relation). 
• Revise and amend the materials and publications of Shopee Policy, SOP, SEH Article.  
• Conduct market research on Government acts and policies to identify stakeholders’ needs and market gaps.  
• Undertake project work as required; undertaking any initiatives identified based on business needs. 
• Work with the Customer Support teams and Business Development teams to handle listing inquiries and troubleshooting of listing-related issues. 
• Monitoring platform to ensure the quality and the legitimacy of the listings, particularly in relation to tackling Prohibited Listings on the platform.

Required Skills and Abilities

• Fresh grads are welcome to apply. 
• Proactive, resourceful, result-oriented and capable of working tentatively as an individual or even team members in a fast-paced environment. 
• Strong communication skills in English and Malay, in both verbal and written forms (fluency in additional local languages such as Mandarin would be a plus). 
• Strong logical thinking and problem-solving skills at all times. 
• Strong negotiation and relationship building skills. 
• Good team player, positive attitude and eager to learn. 
• Advanced Microsoft Excel skills and proficiency in SQL are a plus. 

Shopee is the leading e-commerce platform in Southeast Asia and Taiwan.  
 
It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support.  
 
Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice via ongoing product optimization and localized user-centered strategies.