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Customer Experience Enhancement Intern

The Programme 

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. 

We are looking for a 6-month intern to join us as the Customer Experience Enhancement Intern.  

During the internship, you will be supporting the Customer Experience Team to co-create a delightful customer experience journey at Shopee. At the end of your internship, expect yourself to be equipped with good project management, change management and data analysis skills. 

What You Will Do

  • Support in rolling out process improvement and initiatives to create a delightful customer experience.
  • Work with various teams (e.g., Operations, Product, Business Development, Marketing) to understand user issues/problems, business requirements, propose suitable solutions and plan project roadmap.
  • Project management: monitor progress, track performance and prepare reports on the metrics.
  • Support in driving quality excellence in the processes to ensure the initiatives are conforming to customers’ feedback.
  • Continuously assess the operational processes to formulate action plans to reduce issues. 

Required Skills and Abilities 

  • Currently pursuing Bachelor's Degree, pursuing courses in (or have passion to learn) Business.
  • Able to commit for min. 4 months internship, commence before mid-May 2021.
  • Good problem-solving skills to effectively address any issue in projects and collaboration with teams.
  • Effectively handle multiple, concurrent demands and prioritize responsibilities.
  • Highly detail-oriented and meticulous.
  • Knowledge in MS Excel, MS PowerPoint and analyzing big data set will be an added advantage.
  • Fresh graduates who are open for internship will be considered too. 
Closed 5 months ago
Closed 5 months ago
  • Job type:Internships
  • Disciplines:

    Business and Commerce, Customer Service, Marketing

    ...
  • Citizenships:

  • Locations:

    Kuala Lumpur

  • Closing Date:15th May 2021, 6:00 pm

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