Content Moderator - Listing & Content - MY Marketplace

The Programme

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products.  
 
The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates.  
 
The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

What You Will Do

• Be responsible for the curation of Mall content, to perform quality checks on the legitimacy of the official brand and marketplace listings. 
• Categorize and place the listings into the right categories based on the product categories. 
• Review offline files to ensure the marketplace content is aligned with the policies and guidelines. 
• Understand marketplace policies and guidelines, and make necessary curation based on it. 
• Identify improvement opportunities in workflow and suggest solutions. 
• Work with the Customer Support teams and Business Development teams to handle listing inquiries.

Required Skills and Abilities

• Fresh graduates or 1-2 years experienced applicants in Content Moderation are welcome to apply. 
• Basic Microsoft Excel skills are required. 
• Able to work on repetitive tasks in a fast-paced environment. 
• Strong communication skills in English, both verbal and written forms (Mandarin language is a preferred). 
• Excellent comprehension skills. 
• Strong logical thinking and problem-solving skills.

Shopee is the leading e-commerce platform in Southeast Asia and Taiwan.  
 
It is a platform tailored for the region, providing customers with an easy, secure and fast online shopping experience through strong payment and logistical support.  
 
Shopee aims to continually enhance its platform and become the region’s e-commerce destination of choice via ongoing product optimization and localized user-centered strategies.