Operations Transformation Intern

The Programme

We are seeking a motivated and talented intern, preferably an MBA student, to join our team and support service delivery transformation initiatives.  
 
This internship is ideal for someone with strong analytical and problem-solving skills who is eager to gain hands-on experience in leading or supporting projects that drive innovation and efficiency within an organization. 
 
Your Adventure Ahead. 
 
Service Leadership & Transformation:

• Assist in leading and supporting service delivery transformation projects, contributing to innovation and improving service quality. 
• Apply insights from academic and professional experiences to provide strategic solutions tailored to various service contexts. 
• Support efforts to foster a culture of continuous improvement and agility within the organization.

Strategic Project Management:

• Participate in the planning, execution, and evaluation of service-related projects, ensuring alignment with organizational goals. 
• Help identify potential challenges and develop strategies to overcome them, ensuring project success even in unstructured environments. 
• Collaborate with cross-functional teams to drive project outcomes and share best practices.

Leadership Development & Mentorship:

• Gain experience in mentoring and guiding peers, developing leadership skills essential for future roles. 
• Demonstrate curiosity, proactivity, and adaptability in tackling complex service challenges. 
• Engage in continuous learning and apply new ideas to enhance service delivery practices.

Innovation & Process Improvement:

• Bring fresh perspectives and innovative ideas to enhance service delivery and challenge the status quo. 
• Participate in initiatives requiring mental agility and adaptability, ensuring the organization remains responsive to changes. 
• Support efforts to identify opportunities for improvement and implement solutions that drive efficiency and effectiveness.

Required Skills and Abilities 

Essentials to Succeed

• Currently enrolled in a graduate program, preferably an MBA. 
• Previous internship experience in service delivery, project management, or related areas is a plus. 
• Strong analytical and problem-solving skills, with the ability to adapt quickly to changes. 
• Experience or coursework in service delivery, project management, or related fields is a plus. 
• Excellent interpersonal and communication skills, with the ability to influence and motivate others. 
• A proactive and curious mindset, eager to learn and contribute to service delivery innovation. 

ShopBackers' DNA:

• Grit - We tackle all challenges head-on, working together to solve problems and achieve success. 
• Hunger - We value hard work and having relentless drive. 
• Speed - We move fast and have a bias for action, all to deliver maximum impact. 
• Impact - We focus on results, always aiming for the best possible outcomes and timelines. 
• Growth - We embrace a growth mindset, constantly striving to learn, improve, and excel in our roles.

Exclusively for ShopBackers:

• Career progression paths and opportunities to take on greater challenges that help you realize your ambitions. 
• Be part of a winning team on a journey to global scale. 
• Competitive compensation based on your performance. 
• Work-From-Anywhere benefits to enable you to thrive personally and professionally. 
• Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day.

About Us: 
 
ShopBack was born one night in 2014 when co-founders Henry and Joel were toying around (with entrepreneurial ideas) in Henry's car.  
 
Their brainstorming session sparked the concept of a more rewarding way to shop, starting with the idea of earning online Cashback. 
 
From those late-night musings emerged the ShopBack Group, now the leading shopping, rewards, and payments platform in Asia-Pacific. With over 40 million shoppers across 12 markets (and counting!), ShopBack now facilitates more than half a million transactions daily for over 20,000 online and in-store partners. 
 
Fresh off its debut in the European market, ShopBack is on the lookout for thrill-seekers to embark on this exhilarating journey to build The World's Most Rewarding Way to Shop.  
 
Get ready for the ride of a lifetime: a blend of startup spirit woven into a solid business foundation.