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Customer Ops Specialist - Deal Management

What you will do


Contract Management:

  • Work with Account Managers to provide pre-offer, offer and contract management support for standard and non-standard contract set up and maintenance, in compliance with the Shell standards & guidelines.
  • Execute contract legal and fiscal requirements, working with local legal focal
  • Follow-up directly with customers on missing contract documentation
  • Ensure contracts are signed and stored in line with local country requirements
  • Review contract performance as part of SCM process
  • Own contract documentation archiving and termination of customer contracts
  • Support preparing for tender bids


  • Set up and maintain end to end pricing data, including confirming pricing, managing price increases and changes, implementing rebates and charge backs, investment deals, invoice accuracy, and resolving pricing related errors and disputes

Trouble Shooting:

  • Provide collaborative support for Sales Team to uncover root cause of issues and implement sustainable fixes
  • Act as resolution owner of Customer complaints. Feedback outcomes to COS Order to Cash colleagues who will communicate with customers

Master Data Set Up & Amend:

  • Maintain Sales Hierarchy, contract registers and banding adherence
  • Set up and amend Customer master data
  • Act as Resolution Owner for Master Data Disputes. Liaise with key interface, business partners and/or Customers to resolve them and perform invoice adjustment (in consultation with line manager and within the authorisations as applicable)
  • Process manual vouchers received from Retailers during offline card transactions
  • Product Lifecycle Data Management: maintain inclusions, exclusions and listings of products in support of PLM and Customer specific requirements

Data Integrity Management:

  • Maintain master data integrity. Review DQS reports, correct any data errors and track performance against SLA

Online Services Support and Setup:

  • Support and proactively encourage uptake and utilisation of online services
  • Assist in online services setup for system-to-system setup with existing Customers.

Required Skills and Abilities

  • Minimum Bachelor degree (CGPA 3.0 and above) in any field of study
  • Possess strong leadership and teamwork-based experience
  • Fresh graduates with less than 1 year working experience
  • Strong proficiency (Read/Write/Speak) in English / Indonesian / Malay /(depending on OU requirement
  • Job type:Graduate jobs
  • Citizenships:

  • Locations:


  • Closing Date:23rd Jul 2018, 6:00 pm


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