ShopeePay - Fraud Analyst

The Programme

The SeaMoney team enables and drives innovation by providing a range of financial products and services, including its mobile wallet, ShopeePay, to both individuals and SMEs.  
 
Its mission is to better the lives of individuals and businesses in the region with financial services through technology

What You Will Do

• Act as a key point of escalation for front-line issues/concerns (user validation, customer service, collection). 
• Monitor and identify high risk transactions within the business portfolio. 
• Observe customer transactions to identify fraudulent activity such as account take over, seller cash out, group fraud and similar other risks. 
• Monitor constantly customer and transactional records to identify unauthorized transactions and fraudulent accounts. 
• Determine existing fraud trends by analyzing accounts and transaction patterns. 
• Conduct investigation on flagged transactions or accounts. 
• Provide innovative recommendation and controls processes (preventive and mitigating) based on the outcome of fraud related issues or investigations. 
• Collaborate with business units to initiate additional validation checks to spot unusual transactions or activities.

Required Skills and Abilities

• Bachelor's degree or above in any discipline from a reputable educational institution. 
• Fresh graduates are welcome. Experience in fraud or risk management in banking, lending, Fintech, or Ecommerce industries is a plus. 
• Can work independently with minimal supervision. 
• Detailed-oriented, committed to quality. 
• Strong interpersonal and communication skills. 
• Forward looking and creative thinker, with a general problem-solving mindset. 
• Team spirit (being able to cooperate with colleagues including from other departments). 
• Strong analytical and investigative skills. 

About Us: 

 
SeaMoney is one of the fastest growing digital financial services (DFS) networks in Southeast Asia.  
 
Its offerings include e-wallet services, payment processing, micro-lending, and related digital financial services and products that leverage the large user base, wealth of high-quality data, strong on-platform demand, and operational efficiency across Sea’s ecosystem. These services and products are available in various markets across Southeast Asia under AirPay, ShopeePay, Shopee PayLater, and other related brands. 
 
SeaMoney is a part of Sea Limited, a leading global consumer internet company. In addition to SeaMoney, Sea’s other core businesses include leading e-commerce platform, Shopee and digital entertainment arm, Garena.