CX Research Analyst - Marketing

The Programme

The SeaMoney team enables and drives innovation by providing a range of financial products and services, including its mobile wallet, ShopeePay, to both individuals and SMEs.  
 
Its mission is to better the lives of individuals and businesses in the region with financial services through technology. 

What You Will Do

• Design and conduct in Philippines qualitative studies such as field observations, interviews, usability tests and customer feedback analysis for existing and future products and quantitative studies such as surveys to evaluate impact of product changes.         
• Conduct quantitative studies such as surveys to evaluate the impact of product changes.         
• Study competitor platforms and market trends to identify opportunities. 
• Explore and adapt new research practices to improve the team’s effectiveness and speed.         
• Communicate research findings to ensure a holistic view of our users and collaborate closely with stakeholders (e.g., Product, Design, Operations, Business Development.)         
• Checking customer sentiments through reviews and ratings on marketplaces (Google Play Store, Apple App Store, and Huawei App Gallery), social media (e.g., Instagram, Facebook, Tiktok, Reddit, etc.), and other applicable channels.       

Required Skills and Abilities

• Bachelor’s degree, preferably majoring in Business Administration, Statistics, Marketing, Marketing Research, Design, Sociology, Psychology, Anthropology, Social Work, Community Development, Social Sciences or any related course. 
  year of work experience in Field or Qualitative Research, or other similar roles. Open for fresh graduates to apply. 
• Preferably experience in the FinTech industry, handling Customer Experience Research. 
• Proficiency in both spoken and written English. Able to communicate complex business or technical information effectively. 
• Systematic thinker with the ability to understand the holistic picture and complex considerations 
• Good critical thinking and problem-solving skills, able to analyze and synthesize data from both quantitative and qualitative sources. 
• Demonstrated track record of getting things done in a fast-paced environment Self-starter with strong sense of curiosity. 
• Familiarity with survey tools and operations.

About Us: 
 
SeaMoney is one of the fastest growing digital financial services (DFS) networks in Southeast Asia.  
 
Its offerings include e-wallet services, payment processing, micro-lending, and related digital financial services and products that leverage the large user base, wealth of high-quality data, strong on-platform demand, and operational efficiency across Sea’s ecosystem. These services and products are available in various markets across Southeast Asia under AirPay, ShopeePay, Shopee PayLater, and other related brands. 
 
SeaMoney is a part of Sea Limited, a leading global consumer internet company. In addition to SeaMoney, Sea’s other core businesses include leading e-commerce platform, Shopee and digital entertainment arm, Garena.