Customer Service Agent - Digital Operation - SeaBank

The Programme

The SeaMoney team enables and drives innovation by providing a range of financial products and services, including its mobile wallet, ShopeePay, to both individuals and SMEs.  
 
Its mission is to better the lives of individuals and businesses in the region with financial services through technology

What You Will Do

• Ensure that all customer concerns are properly documented, processed, or referred to concerned fulfillment units / Resolving Parties. 
• Adhere to set quality standards by providing excellent customer service at all times.           
• Report regularly to CCC Lead and perform other functions as deemed necessary.

Required Skills and Abilities

• Bachelor’s degree in any related field. 
• 0-2 years of work experience in Customer Service or other similar roles.  
• Open for fresh graduates to apply. 
• Preferably has experience in Customer Service (voice / non-voice) for Digital Banking or Internet Banking. 
• Must have good time management skills to handle BAU.

About Us: 

 
SeaMoney is one of the fastest growing digital financial services (DFS) networks in Southeast Asia.  
 
Its offerings include e-wallet services, payment processing, micro-lending, and related digital financial services and products that leverage the large user base, wealth of high-quality data, strong on-platform demand, and operational efficiency across Sea’s ecosystem. These services and products are available in various markets across Southeast Asia under AirPay, ShopeePay, Shopee PayLater, and other related brands. 
 
SeaMoney is a part of Sea Limited, a leading global consumer internet company. In addition to SeaMoney, Sea’s other core businesses include leading e-commerce platform, Shopee and digital entertainment arm, Garena.