P2P Helpdesk Intern - IT - Mandarin Speaker

What You Will Do

Manage Incoming Queries: 

• Handle all incoming calls/e-mails/tickets from the business and suppliers in relation to Ariba suite and Global Procurement Analytics (GPA). Try to solve these issues and escalate them to the relevant team, when required. 
• Assist end-users with general use, navigation, functionalities and processing queries. 
• Assist suppliers in the connection, navigation to Ariba eSourcing 
• Build strong collaborative networks with key stakeholders and ensure good/adequate communication.

System Testing and Training:

• Provide testing support to the whole Ariba applications, and GPA, for the regression tests. 
• Deliver Ariba eSourcing training to Sourcing event external participants. 
• Setting up e-catalogues, Static catalogs and business forms. 
• Ensure delta training, refresh training to end users. 
• Maintain the regional training documentations and knowledge database (wiki) updated.

Continuous Improvement Initiative:

• Participate in continuous improvement initiatives by proposing systems enhancements. 
• Continuously develop the skills/competences by sharing the knowledge with other team members and participating in offered training sessions.

Ariba and Master Data:

• Manage Ariba data tables, configuration files and coordinate master data changes.

Ensure Compliance:

• Ensure adherence to the Procurement Policy, Directive, Guidelines and Local Procurement SOP’s.

Required Skills and Abilities

• Degree or Diploma in Business Studies, Finance & Accounting/Commerce, IT, Supply Chain or Procurement equivalent. 
• Degrees in Business Studies, Finance & Accounting would be desirable. 
• Must be able to deal with other parties from China, Hong Kong and Taiwan in written and spoken. 
• Proper training and in-house sharing will be provided.

6 Months Program. 
 
Who we are: 
 
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare.  
Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity. 
 
The Roche Services & Solutions as well as People Support Solutions organizations located in Kuala Lumpur provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the APAC region.  
 
Today Roche employs altogether around 1100 employees in Malaysia.