P2P Helpdesk Intern - Business/Finance - Mandarin Speaker

What You Will Do

Manage Incoming Queries:

• Handle all incoming calls/e-mails/tickets from the business and suppliers in relation to the Procurement system i.e. myBuy.
• Try to solve these issues and escalate them to the relevant team, when required. 
• Assist end-users with general use, navigation, functionalities and processing queries. 
• Build strong collaborative networks with key stakeholders and ensure good/adequate communication

System Testing and Training:

• Provide testing support to the whole Procurement system for the regression tests 
• Ensure delta training, refresh training to end users 
• Maintain the regional training documentations and knowledge database updated

Continuous Improvement Initiative:

• Participate to the continuous improvement initiatives by proposing systems enhancements 
• Continuously develop the skills/competences by sharing the knowledge with other team members and participating to offered training sessions

Ensure Compliance:

• Ensure adherence to the Procurement Policy, Directive, Guidelines and Local Procurement SOP’s.

Required Skills and Abilities

• Degree or Diploma in Business Studies, Finance & Accounting/Commerce, IT, Supply Chain or Procurement equivalent. 
• Degree in Business Studies, Finance & Accounting would be desirable. 
• Must be able to deal with other parties from China, Hong Kong and Taiwan in written and spoken.

About Us: 
 
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups.  
 
Our success is built on innovation, curiosity and diversity. 
 
The Roche Services & Solutions as well as People Support Solutions organizations located in Kuala Lumpur provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the APAC region.  
 
Today Roche employs altogether around 1100 employees in Malaysia.