P2P Helpdesk Intern - Business/Finance - Mandarin Speaker
What You Will Do
Manage Incoming Queries:
- Handle all incoming calls/e-mails/tickets from the business and suppliers in relation to the Procurement system i.e. myBuy.
- Try to solve these issues and escalate them to the relevant team, when required.
- Assist end-users with general use, navigation, functionalities and processing queries.
- Build strong collaborative networks with key stakeholders and ensure good/adequate communication
System Testing and Training:
- Provide testing support to the whole Procurement system for the regression tests
- Ensure delta training, refresh training to end users
- Maintain the regional training documentations and knowledge database updated
Continuous Improvement Initiative:
- Participate to the continuous improvement initiatives by proposing systems enhancements
- Continuously develop the skills/competences by sharing the knowledge with other team members and participating to offered training sessions
Ensure Compliance:
- Ensure adherence to the Procurement Policy, Directive, Guidelines and Local Procurement SOP’s.
Required Skills and Abilities
- Degree or Diploma in Business Studies, Finance & Accounting/Commerce, IT, Supply Chain or Procurement equivalent.
- Degree in Business Studies, Finance & Accounting would be desirable.
- Must be able to deal with other parties from China, Hong Kong and Taiwan in written and spoken.
About Us:
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups.
Our success is built on innovation, curiosity and diversity.
The Roche Services & Solutions as well as People Support Solutions organizations located in Kuala Lumpur provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the APAC region.
Today Roche employs altogether around 1100 employees in Malaysia.
- Job type:Internships
- Disciplines:Accounting, Banking and Finance, Business and...
- Citizenships:
- Locations:Petaling Jaya
- Closing Date:7th Aug 2024, 6:00 pm
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