IT Service Desk Intern - 6 Months

The Programme

As an IT Service Desk Intern, you will play a pivotal role in providing first-level support for incidents and requests from end users across Windows, Google, and Apple environments.  
 
Your responsibilities will encompass troubleshooting software and hardware issues, facilitating software package installations and configurations, and offering assistance with various types of hardware devices.  
 
This role operates within a highly innovative and technologically advanced environment, where sharing knowledge and actively contributing to the enhancement of IT services are encouraged.

What You Will Do

• Provide first-level support for software and hardware incidents and service requests across Apple, Windows, and Google environments via multiple communication channels, including telephone, email, chat, self-service portal, and ticketing applications. 
• Contribute to knowledge-sharing initiatives by providing insights, contributing articles to the Knowledge Database, and delivering training sessions or facilitating forums. 
• Act as a liaison between end users and IT teams, ensuring prompt resolution of issues and escalating complex situations as necessary. 
• Keep end users informed about the status of their requests, guiding them to optimal solutions to enhance their productivity. 
• Adhere to a rotational shift schedule, working at least 20% on the morning or afternoon shift to support a follow-the-sun model.

Required Skills and Abilities

• Enrolled undergraduate students from reputable universities in relevant fields of study. 
• Demonstrated track record of consistently strong academic performance. 
• The internship duration will be six months.

About Us: 
 
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare.  
Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity. 
 
The Roche Services & Solutions as well as People Support Solutions organizations located in Kuala Lumpur provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the APAC region.  
 
Today Roche employs altogether around 1100 employees in Malaysia.