Invoice-to-Pay System Intern - Information Systems - 6 Months

The Programme

The Global Customer Experience serves as a highly skilled support unit for Finance, Procurement and IT related processes amongst others.  
 
Our unit provides support for all Roche affiliates around the world and grants continuous career opportunities.

What You Will Do

I2P System Support:

• Handle all incoming queries from the business in relation to I2P and follow-up from inception to closure of all tickets. 
• Assist end-users with general use, navigation, functionalities and processing queries related to I2P system. 
• Workflow monitoring and reassignments to ensure approvers are correctly updated in the system. 
• To perform system troubleshooting, in-depth analysis by proposing solution, workarounds, and escalate them to relevant team, when required. 
• To raise change request or JIRA card when there is bug fix or new feature and enhancement required for the system. 
• Develop knowledge and capability to raise competence to expected levels to meet current and future business needs. 
• Contribute process and technical expertise to ensure all parties updated with the change and latest development 
• Build strong collaborative networks with key stakeholders and ensure good/adequate communication.  
• Communicate and collaborate proactively with business users, GBPM, IT and management to resolve issues. 
• Ensure quality and accurate delivery of services within agreed key performance indicators (KPIs) and as defined in the
• Service Level Agreement (SLA) and SOPs of the respective business sub-process.

System Testing and Training:

• Support on new system development, testing and go-live. 
• Deliver related training to internal stakeholders. 
• Ensure delta training, refresh training to end users. 
• Maintain the regional training documentation and knowledge database updated.

Continuous Improvement Initiative:

• Participate in continuous improvement initiatives by proposing systems enhancements. 
• Continuously develop the skills/competences by sharing the knowledge with other team members and participating in offered training sessions.

Ensure Compliance:

• Ensure all business activities comply with relevant Company SOPs, local laws and are of high ethical standards. 
• Ensure adherence to the Account Payable Policy, Directive, Guidelines and RSS SOP’s.

Required Skills and Abilities

• Possess a Bachelor Degree in Business Administration, Business Studies, Accounting Information System or other related field. 
• Able to commit to a 5 - 6 months internship period will be preferable. 
• Good knowledge of Finance and Procurement, particularly in Accounts Payable area but not a must. 
• Exposure to using excel, analytical and presentation tools will be a plus point. 
• Ability to prioritize and organize work effectively, adhere to tight and established deadlines. 
• Attention to details; good analytical, research, and reconciliation skills 
• Good written and verbal English communication skills. 
• Comfortable with customer service centric working environment.

Who we are: 
 
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare.  
Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity. 
 
The Roche Services & Solutions as well as People Support Solutions organizations located in Kuala Lumpur provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the APAC region.  

Today Roche employs altogether around 1100 employees in Malaysia.