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Intern - P2P Helpdesk

The Programme

Explore Roche worldwide - More than 93'000 employees worldwide are working towards one goal: to solve some of the greatest challenges for humanity using science and technology.

Every day, our work impacts the lives of millions of patients all around the world.

At Roche, we work with a purpose - developing innovative tests and medicines and using data in new ways to help people to live longer, better lives.

We believe it’s urgent to deliver medical solutions right now – even as we develop innovations for the future. We are passionate about transforming patients’ lives. We are courageous in both decision and action. And we believe that good business means a better world.

That is why we come to work each day. We commit ourselves to scientific rigor, unassailable ethics, and access to medical innovations for all. We do this today to build a better tomorrow.

We are proud of who we are, what we do, and how we do it. We are many, working as one across functions, across companies, and across the world. 

What You Will Do

Manage Incoming Queries:

  • Handle all incoming calls/e-mails/tickets from the business and suppliers in relation to Ariba suite and Global Procurement Analytics (GPA). Try to solve these issues and escalate them to relevant team, when required.
  • Assist end-users with general use, navigation, functionalities and processes queries.
  • Assist suppliers in the connection, navigation to Ariba eSourcing.
  • Build strong collaborative networks with key stakeholders and ensure good/adequate communication. 

System Testing and Training:

  • Provide testing support to the whole Ariba applications, and GPA, for the regression tests.
  • Deliver Ariba eSourcing training to Sourcing event external participants.
  • Setting up e-catalogues, Static catalogs and business forms.
  • Ensure delta training, refresh training to end users.
  • Maintain the regional training documentations and knowledge database (wiki) updated. 

Continuous Improvement Initiative:

  • Participate to the continuous improvement initiatives by proposing systems enhancements.
  • Continuously develop the skills/competences by sharing the knowledge with other team members and participating to offered training sessions. 

Ensure Compliance:

  • Ensure adherence to the Procurement Policy, Directive, Guidelines and Local Procurement SOP’s. 

Required Skills and Abilities

  • Degree or Diploma in Business Studies, Finance & Accounting/Commerce, IT, Supply Chain or Procurement equivalent.
  • Degree in Business Studies, Finance & Accounting would be desirable.
  • Having knowledge in SAP is a must.
  • Must be able to deal with other parties from China, Hong Kong and Taiwan in written and spoken. 
Closed 10 months ago
Closed 10 months ago
  • Job type:Internships
  • Disciplines:

    Accounting, Banking and Finance, Business and

    ...
  • Citizenships:

  • Locations:

    Petaling Jaya

  • Closing Date:7th Sep 2021, 6:00 pm

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