Healthcare Experience Support Intern - IT

The Programme

Roche Services & Solutions (RSS)’s Global Healthcare Customer Experience Operations is seeking a Healthcare Experience Support Intern to primarily assist with a global upgrade project for Roche’s Diagnostics instruments.

What You Will Do

• Provides 1st level support from a wide range of services to internal, external customers and patients. 
• Be responsible for responding accurately and professionally to technical and medical information inquiries received via multiple communication channels, in reference to pharmaceutical or device products. 
• Learn and practice in identifying, capturing, reporting, and following up on adverse events and product complaints in compliance with established timelines and organizational, client and regulatory guidelines. 
• Involve in a global upgrade project handling remote system upgrade for diagnostics instruments of Roche. 
• Participate in process improvement, innovation and involvement in resolution of technical issues.

Required Skills and Abilities

• Undergraduate students from any relevant field in e.g., IT or Life Science or similar will be added advantages. 
• Fluent in English with excellent written and oral communications skills, additional language is an advantage.

Available for a minimum period of 3 months, preferably 6 months and above. 
 
Who we are: 
 
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare.  
Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity. 

The Roche Services & Solutions as well as People Support Solutions organizations located in Kuala Lumpur provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the APAC region.  

Today Roche employs altogether around 1100 employees in Malaysia.