Customer Support Intern

What You Will Do

In this role, you will:

• Assist Service Innovation Lead in executing customer support strategies. 
• Responsible of the following: 
  
  • Team activities such as PPM and SAR. 
  • Audits and official documentation. 
  • Department SOP. 
  • Generate CS performance report. 
  • Procurement. 
• Collaborate closely with stakeholders, gaining a deep understanding of their needs and identifying shared purpose in order to create fruitful partnerships. 
• Meet customer service KPI and participate in continuous improvements. 

Required Skills and Abilities

You are someone who are/have:

• Efficient, organized, detail oriented and result driven. 
• Able to efficiently prioritize tasks in a fast-changing environment.  
• Team players demonstrated by the ability to receive and provide feedback professionally thrive and collaborate in a cross-functional environment.  
• Detail oriented, meticulous, responsive to deadlines. 
• Ongoing interest in digital services, industry trends, best practices and emerging technologies. 
• Strong work ethic and understanding of importance of quality customer service

Qualification and Experience

• Higher diploma or bachelor’s degree, preferably in biomedical engineering or any related discipline. 
• Computer literate. 
• Strong ability to work in a matrix and collaborative environment. 
• Excellent team working skills required. 
• Adaptable to changing environments.

Able to commit to within 4 - 6 months of internship on a full-time basis. 
 
Who we are: 
 
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare.  
Working together, we’ve become one of the world’s leading research-focused healthcare groups.  
 
Our success is built on innovation, curiosity and diversity.