Customer Experience Intern - 6 Months

The Programme

As “Customer Experience Intern” you are responsible for providing first level support for incidents and requests for End Users on Windows, Google and Apple environments using a variety of Software and Business Applications. 
 
The range of support includes issues and assistance in Software package installation and configuration on a variety of type of Hardware (e.g., laptops, desktops, tablets, smart devices, printers, network infrastructure, etc.) up to application business support.  
 
Roche is a highly innovative company, and the IT provides well advanced Technology platforms. You retain considerable IT knowledge and will be invited to actively share his knowledge in different ways 
 
Your key responsibilities will be:

• Providing first level support for software and hardware incidents and service requests for Apple, Windows and Google environments via multiple channels (e.g., by telephone, email, chat, self-service portal, ticketing application, etc.). 
• Learning and sharing knowledge in different forms, from contributing with articles in the Knowledge Database up to delivering trainings or facilitating forums. 
• Giving your best to represent the End Users’ needs and issues, escalate situations as required. 
• Keeping them informed on the status of their request and guiding for their best satisfaction and productivity. 
• Working at least 20% on the morning or night shift to follow the sun model.

Required Skills and Abilities

• Undergraduate students from reputable universities in relevant fields of study. 
• Consistently achieved strong academic performance.

Internship Duration will be 6 months. 
 
Who we are:

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity. 

The Roche Services & Solutions as well as People Support Solutions organizations located in Kuala Lumpur provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the APAC region.  

Today Roche employs altogether around 1100 employees in Malaysia.