Intern - IT Service Management -Digital & Data Services- February 2024

The Programme

Candidate will be part of the Service Management team under MYVN DGT DDS (Digital & Data Services). 
 
We provide the intern an opportunity to gain hands-on experience in IT Service Management processes and framework. 
 
Day to day responsibilities involves:

• Incident Management which assists in the triage and resolution of IT incidents, monitor and update incident records, communicate with end users, and escalate as necessary. 
• Provide assistance to the service desk team by responding to user inquiries, troubleshooting common IT issues and helping with technical problems. 
• Collect and analyze service performance data and create reports or dashboards to identify trends and areas for improvement. 
• Collaborate with the IT Service Management team, contribute to process improvement discussion/continuous improvement initiatives to enhance service delivery and user satisfaction.

Required Skills and Abilities

• Minimum Academic Requirement: Pursuing a degree in Computer Science/Information Technology/Information Systems/Data Science. 
• Understanding of Service Management framework knowledge and should have basic technical skills related to the system and technologies concept. 
• Ability to analyze data and metrics to identify trends, areas for improvement and opportunities for optimization. 
• Strong interpersonal, written and verbal communication skills. 

Desired Languages - English.

About Us: 
 
At PwC, our purpose is to build trust in society and solve important problems.  
 
We’re a network of firms in 155 countries with over 284,000 people who are committed to delivering quality in assurance, advisory and tax services.