IT Infrastructure Operations Analyst Intern

What You Will Do

• Analyzes, troubleshoots, and resolves network alerts. 
• Follow knowledge articles to provide support for these systems. 
• Works successfully with cross-function teams of IT professionals to troubleshoot these systems. 
• Supervises the resolution of all issues. 
• Works with ISPs and other service providers to build, bring up and resolve support issues. Coordinates remotely with local site contacts to troubleshoot and resolve circuit issues. 
• Accelerate critical issues appropriately to support teams. 
• Completes project related tasks as designated by the NOC Shift Supervisor.

What you will learn:

• Experience or expertise in at least one of the following: Cisco VoIP and Avaya telephony, Citrix Netscaler Load-Balancers, Cisco IOS and NxOS, Meraki networking, Palo Alto NGFW. 
• DNS architecture, IP subnets, and Routing protocols (BGP, OSPF, and EIGRP).

Required Skills and Abilities

• A Bachelor’s degree in Computer Science, Engineering, Information Technology or studying in one of those fields. 
• Basic knowledge of telecommunication systems, such as network architectures, IP voice, data, wireless, internet technologies etc. 
• Strong written communication skills, including the ability to detail operations procedures. 
• Proven verbal communications skills, including professional customer service skills and optimally deal with hardware and software vendors when troubleshooting problems.

Why you should apply with PPG:

• PPG is a Fortune 200 company recognized by Computerworld and Insider Pro as one of the Top 100 Places to work in IT (2016, 2020). 
• Grab the opportunity to be a part of the business and contribute to business excellence. 
• Participate in professional challenges conducive to real development such as strong focus on mentoring & career development, opportunities for training and conferences.

PPG - WE PROTECT AND BEAUTIFY THE WORLD™  
 
At PPG, we work every day to develop and deliver the paints, coatings and specialty materials that our customers have trusted for 135 years. Through dedication and creativity, we solve our customers’ biggest challenges, collaborating closely to find the right path forward.  
 
With headquarters in Pittsburgh, we operate and innovate in more than 70 countries and reported net sales of $15.1 billion in 2019.  
 
We serve customers in construction, consumer products, industrial and transportation markets and aftermarkets.