Customer Service for Commercial Service Centre

What You Will Do

• Handle inbound calls from our commercial service center hotline, addressing enquiries. pertaining to business account transactions. 
• Provide technical support on business internet banking. 
• Support any digital initiative launches.

Required Skills and Abilities

• Degree or diploma holder, preferably with work experience in a Contact Centre, Banking or Customer Service environment. 
• Fresh graduates or candidates without experience are welcome to apply. 
• Strong service mindset. 
• Ability to take ownership to always deliver excellent service. 
• Proficiency in English is a must, fluent in mandarin is good to have, to communicate with internal and external customers. 

Able to commit to working days following Singapore calendar. Able to commit to rotating shifts between 8am to 8pm (8 hours per day) from Monday to Friday. 
 
About Us: 
 
OCBC Bank is the longest established Singapore bank, formed in 1932 from the merger of three local banks, the oldest of which was founded in 1912.  
 
It is now the second largest financial services group in Southeast Asia by assets and one of the world’s most highly rated banks, with an Aa1 rating from Moody’s.  
 
Recognized for its financial strength and stability, OCBC Bank is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore and the Asia Pacific by The Asian Banker.