Customer Service Executive - Compliance - Contract 6 Months

What You Will Do

Services:

• To primarily perform outbound calls over consumer financial products and services.  
• To handle calls professionally by providing accurate and timeline information and able to provide effective solutions to customer’s queries. 
• To provide personalized customer service to customers, whilst maintaining professionalism and proper phone etiquette.

Quality Assurance:

• To achieve first call resolution where possible and follow up with customers on unresolved issues. 
• To perform after call duties and quality assurance in accordance with the set procedures with zero defect. 
• To consolidate and provide customer’s feedback to respective business partners for improvements and enhancements.

Compliance:

• To ensure adherence and full compliance with Group Policy and Standards, local laws and regulations and control and procedures of the bank.

Required Skills and Abilities

• Degree / Diploma Holders;  
• Fresh graduates are welcome to apply. 
• Good communication skills. 
• Possess customer centric / strong customer service mindset. 
• Committed and a good team player. 
• Independent and resourceful with the ability to thrive under pressure. 
• Meticulous, well organized and has the ability to solve problems. 
• Able to multitask and manage time effectively. 
• Willing to work on shift rotations (24/7) which includes Public Holidays.

About Us: 
 
OCBC Bank is the longest established Singapore bank, formed in 1932 from the merger of three local banks, the oldest of which was founded in 1912.  
 
It is now the second largest financial services group in Southeast Asia by assets and one of the world’s most highly rated banks, with an Aa1 rating from Moody’s.  
 
Recognized for its financial strength and stability, OCBC Bank is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore and the Asia Pacific by The Asian Banker.