Executive - Retailer Customer Success - Marketing

The Programme

As an Executive, Retailer Customer Success, you will be an information resource expert, providing dedicated support to assigned clients across Malaysia.  
 
You will collaborate closely with operations and account teams, to help client users leverage on suite of products/services and make informed business decisions.  
 
Assignments range from data extracts and validation, brand performance analyses, software applications training, creating syndicated reports, to assisting in projects that drive process excellence.

What You Will Do

• Be the day-to-day contact of Retailers clients, who contact our Client Support Centre by phone or email. You will advise clients on Retail Measurement Services (RMS) resources and tools, data standards and analyses, audit and calculation methodologies, and other information services. 
• Deliver analyses, charts and reports that are clear, concise and meaningful to clients. Engage effectively with multiple clients at a time, to ensure that deliverables meet/exceed expectations of timeliness and quality. 
• Conduct regular reviews with Client Service and Operations teams, to monitor service delivery KPIs involving response times, quality levels and workflow efficiency. Key contributor role in identifying process improvement opportunities. 
• Maintain timely communications with account teams and senior management, to keep stakeholders up to date on client requirements and call out any issues/ risks. Document records of client inquiries and resolutions, into activity logs and Knowledge Base file shares. 
• Organize content for Resource Library, to help clients keep ahead of NielsenIQ practices and policies, service enhancements, technology updates, macro market dynamics and retail trends.
• Support management on developing Thought Leadership case studies. 

 
Successful candidates can look forward to a comprehensive training program.

Required Skills and Abilities

Curiosity drives your interest in what moves the market. You find potential in percentages. Managing time and deadlines comes naturally to you. You’re known for your impeccable organization. Connecting with clients matters to you, and that motivates you to sift through data from a new angle.  

You can identify the narratives behind numbers, and you’re always looking for what’s next. 

• University degree in Business, Economics or related field; Marketing specialization is a plus. 
• Passionate in market intelligence, research analysis or FMCG industry is an advantage. 
• Fresh Graduates are also encouraged to apply. 
• Excellent written and verbal communication; English & Mandarin proficiency is a must. 
• Highly competent in MS Excel and PowerPoint (pivot tables, functions, charts). 
• Aptitude for numbers and meticulous. 
• Resourceful problem-solving and collaborative team player. 
• Experience in solution and process automation by leveraging technology. 
• Customer-oriented with good people skills; you will interact with a diverse group of clients. 
• Able to prioritize a varied workload, to manage concurrent deadlines while maintaining accuracy.

About NIQ: 
 
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth.  
 
In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. 
 
NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.