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2022 Technical Support Engineering Internship

The Programme

Build the future. Build your career - As a member of the NI family, you’ll help empower engineers and scientists to solve the world’s greatest engineering challenges.

Why NI? 

There are many reasons to consider joining a company. Key among them are the people, the ideas, and the technology. At NI, we believe in the power and potential of connecting the three to create a path to success. 

The people - We’re looking for curious and creative problem solvers who value diversity and fresh perspectives, are bold and kind, and willing to take chances. 

The ideas - What did you want to be when you grew up? Did you want to program robots? Build flying cars? Leave the world better than you found it? At NI, we build on the big ideas of big dreamers to make their visions a reality.

The technology - With our tailored, software-connected approach, we support our customers through all phases of the product development cycle. From 5G and medical innovations to autonomous driving and the future of space travel, we help our customers Engineer Ambitiously every day.

We’ve long been globally recognized as a top employer. Our compensation and benefits are very competitive, as are our modern workspaces, career development and mobility opportunities, and a culture that fosters belonging and emphasizes community giving. We encourage our teammates to challenge the status quo and collaborate with one another to build innovative solutions.

No matter your career path, we’re here for you, for each other, and for the next generation of innovators who think bigger, aim higher, and go faster.

Are you up for the challenge of helping shape humanity for the next 100 years?

If so, let’s get started, and let’s Engineer Ambitiously together.  

What You Will Do

  • Assist customers in solving engineering/scientific challenges by solving technical issues.
  • Probe, replicate and troubleshoot customers’ technical issues.
  • Maintain high standard in quality of service, while meeting Service Level Agreement (Average 90% or above in customer satisfaction survey).
  • Provide effortless technical support via digital channel.
  • Captures and documents knowledge to enable self-service resolution. Adopt and apply latest Knowledge-Centered Service (KCS) methodology on every customer engagement.
  • Leverage previously acquired technical experience, and make continuous improvements on the contents for maximum efficiency and effectiveness of digital, web-based support.
  • Accelerate customers’ business by fostering team proficiency of NI products within customer organization.
  • Identifies and anticipates technical gaps within customer organization and works with management to build product, system or technical expertise.
  • Educates customers through technical support engagements. Guides customers through basic product startup, application troubleshooting, and/or maintenance of solutions. 
Closed 8 months ago
Closed 8 months ago
  • Job type:Internships
  • Disciplines:

    Engineering, Information Technology

  • Citizenships:

  • Locations:

    Bayan Lepas

  • Closing Date:28th Dec 2021, 6:00 pm

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