Student Program - Internship for Customer Care - Customer Service

The Programme

Department Overview: 
 
The Customer Care Service Desk is the single point of contact for Motorola Solutions. We support end-users, direct customers and our channel partners.  
 
We entitle technical support request, to make sure the right services are attached before dispatching a case to Technical Support.  
 
For other types of requests, we find solutions by working with teams across Motorola Solutions, we are part of the CMSO. We own support requests until resolution.

What You Will Do

• Handle inbound calls, chats, web enquiries and emails from prospects or customers who want to buy or have an interest in implementing projects involving Motorola Solutions’ products and solutions. 
• Own non-technical requests and drive through to resolution. 
• Work with the repair centre on resolving issues around repair time, quality issues or shipping. 
• Act as focal point and liaise with customers, partners, engineers and support managers 
• Assist partners/ prospective partners with questions on the Partner Empower program or related tools and trainings.
• Provide administrative support to both partners and internal Motorola employees. 
• Make outbound calls as and when required by the Channel, Sales and Marketing teams and in accordance with the
• Partner Empower Program to; profile newly applied partners, welcome newly accepted partners and maintain contact with existing partners at regular intervals. 
• Have a good level of understanding of the whole Motorola Solutions’ product portfolio and solutions. 
• Act as customer facing ambassador for Motorola Solutions. Conduct yourself and communicate in a professional manner in order to help and facilitate customer requests as seamlessly and efficiently as possible.

Required Skills and Abilities

• Excellent English & Mandarin (Both Traditional and Simplified Mandarin - Read/Write. 
• Sales related and/ or customer-oriented experience preferred. 
• Excellent communication skills, both spoken and written, including listening, negotiating and influencing. 
• Calm and assured manner with the ability to work well under pressure either as an individual or as part of a team. 
• High level of motivation with a will to succeed. 
• Attention to detail.

About Us: 
 
At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class. 
 
As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways. 
 
At Motorola Solutions, we’re ushering in a new era in public safety and security.  
 
Bring your passion, potential and talents to a career that matters.