Intern - SEAII Customer Services Hub Steering

What You Will Do

SEA Customer Services (CS) Lead Management:

• Collaborate with internal & external stakeholders to implement lead tracking systems to monitor lead sources, interactions, and progress. 
• Analyze lead data to identify trends, areas for improvement, and opportunities for optimization. 
• Regularly report on key performance metrics related to lead generation and conversion. 
• Proactively identify areas for improvement in lead generation, nurturing, and conversion processes.

Lead Process Optimization:

• Continuously refine lead management processes to enhance efficiency, accuracy, and overall lead-to-sales conversion rates. 
• Collaborate with cross-functional teams to identify integration points and improve workflow.

Market Research & Analysis:

• Conduct research on industry trends, competitors, and market developments. 
• Analyze data to extract meaningful insights and contribute to informed decision-making.

Project Support & Execution:

• Contribute fresh ideas and perspectives to ongoing projects and discussions. 
• Participate in brainstorming sessions and problem-solving activities. 
• Assist team members in planning, executing, and completing projects. 
• Contribute to project tasks, research, data collection, and analysis. 
• Collaborate with team members to achieve project goals and objectives.

Required Skills and Abilities

• Achievement-oriented, meticulous, results-driven and adaptable. 
• Excellent interpersonal & communication skills. 
• Team Player & results orientated. 
• Computer literate in Microsoft Office - Advanced user level in PowerPoint and Excel is preferred. 
   

About Us: 
 
The Mercedes-Benz Group AG (former Daimler AG) is one of the world's most successful automotive companies.  
 
With Mercedes-Benz AG, we are one of the leading global suppliers of premium and luxury cars and vans.  
 
Mercedes-Benz Mobility AG offers financing, leasing, car subscription and car rental, fleet management, digital services for charging and payment, insurance brokerage, as well as innovative mobility services.