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Process Analyst

The Programme 

Marsh & McLennan Asia Business Services Sdn Bhd is seeking candidates for the following position based in the Kuala Lumpur office - Process Analyst (12 Months Contract - Renewable). 

What You Can Expect: 

  • Be a part of a key operational transformation project in Asia.
  • An opportunity to drive Project and Change Management Exercise for the Kl Business Services team.
  • Collaboration opportunity with colleagues across organization and region.
  • Play for a valuable role to set up the Operational Center of Excellence in Kuala Lumpur. 

What is in it for You: 

As part of the Transformation Team, the Regional Process Analyst is responsible for supporting regional initiatives such as: 

  • Overall process mapping for Asia on all work streams, current state design, post-centralization target state realignment and alignment to the Global Functional Model.
  • Be involved in Optical Character Recognition (OCR) / Robotic Process Automation (RPA) / Machine Learning (ML) business analysis, automation / robotics engineering, use case design, test case design, UAT, post-automation target state realignment and liaison for Business and IT.
  • Modern and flexible working environment. 

What You Will Do 

We will count on you to - Focus on broking insurance lifecycle and process around various Insurance processing activities, the business analyst will work with data and project manager a team of stakeholders to: 

  • Create overall process mapping for Asia work streams, creating the current state design and the post-centralization target state realignment.
  • Gather functional requirements, use cases design and creating the requirements specification documents to assist in building, deploying and supporting the new Placement system / Automation system (OCR, RPA, ML).
  • Establishes the execution plan for a small project or for a single work stream of a project.
  • Conducts analyses of business processes to identify process improvement opportunities; executes value streams and process maps to identify current state; conducts root cause analysis; implements voice of the customer/colleagues.
  • Interprets results of analyses and generates basic recommendations regarding process improvements, with guidance from experienced colleagues.
  • Meets with experienced colleagues to learn how to use the appropriate tools for a project to provide support.
  • Monitors progress during projects and continually updates project plans as needed; evaluates whether material variance from original plan is needed due to changes in project scope, requirements, or resource constraint.
  • Collaborates with colleagues to ensure the right tools are being used for the project; supports the implementation of the tool's needs. 

Required Skills and Abilities 

What you need to have:  

  • Degree from relevant field.
  • Minimum 2 years of experience as a Business Analyst or Project Executive driving Business Transformations Projects.
  • An experience working with Machine Learning, Robotics and Automations, such as Antwork / Blueprism / similar system is advantageous.
  • Detailed understanding of broking insurance and claims processes including client onboarding and compliance would be an added advantage.
  • Proficient in Microsoft Project, Visio and Office.
  • Excellent verbal and written communication skills.
  • Fresh Graduate with Actuarial, Statistics and Engineering are encouraged to apply. 

What makes you stand out: 

  • Ability to manage multiple projects concurrently.
  • Previous experiences managing operational transformation project in an Insurance Shared Service Center.
  • In depth of knowledge and record of accomplishment in multiple business analysis and technology areas.
  • Independent and resourceful. 
Closed 7 months ago
Closed 7 months ago
  • Job type:Graduate Jobs
  • Disciplines:

    Actuary, Engineering, Statistics

  • Citizenships:

  • Locations:

    Kuala Lumpur

  • Closing Date:1st Apr 2021, 6:00 pm


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