Front Office Intern

What You Will Do 

• Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.  
• Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss
• Prevention) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.  
• Respond to special requests from guests with unique needs.  
• Communicate VIP arrivals to designated personnel for escort and delivery of amenities. 
• Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to the manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.  
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.  
• Speak with others using clear and professional language; answer telephones using appropriate etiquette.  
• Develop and maintain positive working relationships with others; support team to reach common goals.  
• Comply with quality assurance expectations and standards.  
• Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. 

Required Skills and Abilities 

• High school diploma or G.E.D. equivalent. 
• No related work experience. 

About Us: 
 
Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly.  
 
As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details.  
 
With your skills and imagination, together we will innovate and reinvent the future of travel.