KYDP X Lenovo - Technical Support Center Trainee

The Programme

Lenovo is seeking a motivated Technical Support Center Trainee to assist in various stages of the technical support center workflow.  
 
This role will offer hands-on experience in technical support administration, strategic initiatives, and market analysis. 
 
Benefits:

• Engage in challenging, real-world initiatives. 
• Gain hands-on experience in a support center environment. 
• Collaborate with multiple departments. 
• Network through meetings, events, and other opportunities.

Responsibilities:

• Technical Support Administration: Manage end-to-end case handling, including strategizing and closing loop actions or delegating to relevant departments. Monitor actions closely to ensure efficiency. 
• Team Support: Assist in improving staffing retention and supporting AI campaign programs by collaborating with different teams. 
• Market Analysis: Gain exposure to regional and market-specific needs by analyzing data and collaborating with relevant stakeholders to understand market behavior.

Required Skills and Abilities

• Excellent interpersonal and communication skills, preferably with an IT background. 
• Minimum GPA of 3.0. 
• Ability to thrive in a fast-paced team environment. 
• Proficiency in PowerPoint, Word, and Excel is preferred.

About Us: 
 
We are Lenovo. We do what we say. We own what we do. We WOW our customers.  
 
Lenovo is a US$62 billion revenue global technology powerhouse, ranked #171 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets.  
 
Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.  
 
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. 
 

The position is mainly for Malaysia KYDP Trainees only. Trainee are required to apply the Job with a resume stating you are participating in Malaysia KYDP. 
 
About Us: 
 
We are Lenovo. We do what we say. We own what we do. We WOW our customers.  
 
Lenovo is a US$62 billion revenue global technology powerhouse, ranked #171 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets.  
 
Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.  
 
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere.