Employer Navigation

Technical Support Engineer - Entry-Level profile banner profile banner

Technical Support Engineer - Entry-Level

The Programme

A company that thrives on innovative ideas, attracts the best and brightest and helps you to accelerate your career growth.

As a Keysight employee you will…

  • Work with innovative technical experts around the world.
  • Work in a culture that embraces a fearless vision of where technology can take us and the courage and passion to tackle challenging problems with simple, smart, results-oriented solutions.
  • Work for a company that knows that breakthroughs flourish in diverse, inclusive and collaborative work environments.
  • Be part of a company that’s recognized for its commitment to socially and environmentally responsible business practices. 

Job Description:

You will be responsible for providing factory-based product and application support for Keysight’s General Purpose instruments. Candidates will receive great satisfaction by supporting internal and external customers to solve their measurement and repair problems in a prompt and professional manner. This is a fast paced, interrupt-driven environment which necessitates self-motivation, good organization, and self-management of priorities. 

What You Will Do

  • Primary responsibilities for this role are to provide post-sales support and to develop the support strategy for new products.
  • Uses in-depth technical or scientific knowledge and product expertise to research and resolve product support escalations. May interact directly with customers or provide deep support internally to Field Service Engineers, Remote Engineers, or customer call center personnel.
  • For new products ensures a support plan, repair levels, and production support plans are developed and implemented.
  • Provide technical product and measurement consulting on presales opportunities.
  • May interact with marketing, sales, technical support, QA, manufacturing, product development, etc. as well as external customers to ensure that products have necessary features, cost parameters, supportability goals, reliability targets and release schedules.
  • May be responsible for writing product/process user documentation.
  • May develop and deliver technical training to the Keysight technical support teams, such as field service and remote service engineers.
  • Works on technical marketing assignments with clearly defined objectives.
  • Solves problems of limited scope and complexity. 

Required Skills and Abilities

  • Bachelor’s or Master’s Degree in Electrical and Electronics Engineering or equivalent.
  • Some application and technical knowledge for general purpose products (e.g., power supply, digital multimeter, function generator, data acquisition, etc.).
  • No prior experience required - may have up to 2 years’ relevant experience.
  • Knowledge in Visual Studio, C#, C++ will be an added advantage. 
Closed 5 months ago
Closed 5 months ago
  • Job type:Graduate Jobs
  • Disciplines:

    Engineering Electrical

  • Citizenships:

  • Locations:

    Penang

  • Closing Date:8th Dec 2021, 6:00 pm

Search

Enter an employer or university you want to find in our search bar.