Customer Service Ops Associate

What You Will Do

• Back-office end to end Order Management support. 
• Manages Order Management end to end processes from order booking to shipment and invoicing. 
• Validate and ensure adherence to Corporate Order Acceptance Policy, standard terms and conditions and export administration requirement. Review PO/contract and ensure proper approvals for any non-standard or specially negotiated terms and conditions, and ensure supporting document is in order. 
• Work with CCC front office and cross-functional teams e.g. sales. OF team, logistics, service delivery, collection/credit and global trade team to meet committed delivery date and customer’s special delivery requirement. 
• Align with business growth initiatives and support management on revenue plan. 
• Be updated on new processes and procedures, proactively review the business process and look for improvement opportunities and deliver breakthrough ideas that contribute to customer satisfaction and operation excellence. 
• Get involved in training / mentorship and projects when necessary.

Required Skills and Abilities

• Bachelor’s Degree or University Degree or equivalent.  
• Able to read, write and communicate in Chinese language (for China market). 
• No prior experience required; fresh graduates are welcome to apply.

At Keysight, we help companies address their toughest challenges with precision and confidence. We offer the most precise electronic measurement tools in the industry, with advanced software to match.  
 
Our employees leverage their insight and passion to revolutionize electronic measurement and make a difference in the world. 
 
About Us: 
 
Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights to the world’s visionaries and innovators in electronic design, test, manufacturing, and optimization.  
 
Our ~14,000 employees create world-class solutions in wireless communications, 5G, automotive, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Our technical solutions – and our methods for creating them – help connect and secure the world. 
 
Our powerful culture has led to us being independently recognized on Fortune 100’s Best Companies List and we are “Great Place to Work” Certified.   
 
We’re driven, collaborative, ethical, and curious, and we value all ideas, especially bold ones. And our culture extends far beyond our own walls. Our corporate social responsibility efforts support our communities, nurture the next generation of engineers, and promote environmental sustainability.