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Systems Engineer - Middleware Operations Support

The Programme

We make life easier, safer and greener – with technology that achieves more, consumes less and is accessible to everyone. Microelectronics from Infineon is the key to a better future. Efficient use of energy, environmentally-friendly mobility and security in a connected world – we solve some of the most critical challenges that our society faces while taking a conscientious approach to the use of natural resources.

Manage Incident and Service Order tickets for WebSphere MQ and OpenFT, both in Windows and UNIX platform.

What You Will Do

  • Receive, categorize, prioritize and track incidents or services orders using Remedy tool as the central Infineon ticketing platform.
  • Analyze, investigate, fix known issues, provide workaround to users and work towards timely resolution according to SLAs. 
  • Work closely with other support team as well as the users and application owners to ensure that issues are resolved and new requirements are managed effectively through to completion.
  • Provide daily system checks and monitoring as required and drive efficiencies to ensure the system and processes perform effectively. 
  • Perform Problem Management - Identify problem trends and implement corrective actions.

Required Skills and Abilities

  • Bachelor's Degree in Computer Science/Information Technology.
  • Minimum 1 year of relevant professional experience in system support or end-user support. 
  • Fresh Graduate with relevant experience will be considered. 
  • Good knowledge in UNIX (Solaris/Redhat/HP-UX).
  • Experience in problem management.
  • Strong proficiency in English and able to work both independently and a team player in a global setup.
  • Experience in WebSphere MQ and OpenFT.
  • Job type:Graduate jobs
  • Disciplines:

    Computer Science, Information Technology

  • Citizenships:

  • Locations:

    Melaka

  • Closing Date:2nd Feb 2019, 6:00 pm

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