Engineer Information Technology - Middleware Operations

What You Will Do

• Provide 2nd Level Support for IBM MQ, openFT and Kafka globally. 
• Manage Incident and Service Order tickets in receive, categorize, prioritize and track incidents or service orders using remedy tool as the central Infineon ticketing platform. 
• Analyze, investigate, fix known issues, provide workarounds to users and work towards timely resolution according to SLAs. 
• Internal Control Monitoring to provide daily system checks and monitoring as required and drive efficiencies to ensure the system and processes perform effectively. 
• Perform problem management to identify problem trends and implement corrective actions, communicate with the change request team and application owners. 
• Ensure system and support related documentation is maintained and up to date, documents known errors, workarounds and resolution plans. 
• Able to work 24/7 on call standby support on a rotation basis including weekend. 
• Team members provide global support and work closely with team members in other regions

Required Skills and Abilities

• Bachelor's Degree in Computer Science, Information Technology or any equivalent field. 
• Minimum 1 year of relevant professional experience in system support or end-user support. Fresh Graduate with relevant experience will be considered. 
• Excellent analytical and problem-solving skills and are able to critically engage with new issues. 
• Good communication skills (mainly English) and a proactive team player. 
• Strong in-service support operations. 
• Knowledge / familiarity with UNIX platform & UNIX shell scripting is a plus.

About Us: 
 
Infineon is a world leader in semiconductor solutions that make life easier, safer, and greener. Our solutions for efficient energy management, smart mobility, and secure, seamless communications link the real and the digital world. 
 
Through creativity and commitment, we create value for our customers, employees and investors. We understand how semiconductors increase the performance of modern technology and enable solutions that will shape our lives today and tomorrow.  
 
Developed with passion and manufactured with precision, every single product proves our will to succeed. This is what makes us a reliable partner and helps our customers to become even more successful.   
 
Infineon combines entrepreneurial success with responsible behavior. Efficient use of energy, environmentally-friendly mobility and security in a connected world – we solve some of the most critical challenges that our society faces while taking a conscientious approach to the use of natural resources.  
 
With our innovative semiconductors and system solutions we contribute to a more sustainable future.