Engineer Information Technology - End User Support Engineer

The Programme

Responsible to categorize, prioritize and resolve incidents and problems raised by Infineon users worldwide.

What You Will Do

In your new role you will:

• Actively monitor incoming contacts via 3 end-user channels: Calls, web tickets and chats. 
• Provide information and status updates of incidents to our end-users. 
• Responsible for the content and releasing of IT Information news. 
• Accountable for all content used in support tooling e.g.: knowledge database, self-service portal etc. 
• Participate and drive continuous improvement initiatives and collaborations with 2nd level IT. 
• To perform any additional tasks, topics, project as and when advised by Service Desk management.

Required Skills and Abilities

• Good proficiency in English and Bahasa Melayu is compulsory. 
• Proficiency in Mandarin will be compulsory if required. 
• Strong communication and interpersonal skills. 
• Required to run shift; which includes public & national holidays and weekends. 
• Able to work independently with minimal supervision. 
• Willing to learn and work hard. 
• Team player and customer focused. 
• Possesses theoretical and practical knowledge/experience in IT. 
• Solid understanding of concepts and processes of IT Infrastructure as well as broad knowledge in standard applications (e.g.: Microsoft solutions are preferred).

Fresh graduates are welcome to apply. 
 
Why Us: 
 
Driving decarbonization and digitalization. Together. 
 
Infineon designs, develops, manufactures, and markets a broad range of semiconductors and semiconductor-based solutions, focusing on key markets in the automotive, industrial, and consumer sectors.  
 
Its products range from standard components to special components for digital, analog, and mixed-signal applications to customer-specific solutions together with the appropriate software.