Customer Service Intern -Business-6-Month Contract- IPC Shopping Centre

The Programme

This is a 6-month intern position.  
 
Responsible for managing the information counter and the service provided at the information counter, managing tenant feedback and attending to customer enquiries.  
 
Having knowledge of the service provided by the shopping center tenants, assisting back-office on event and promotion and other ad-hoc assignments.

What You Will Do

Managing the Information Counter:

• To assist customers with enquiries and provide accurate information as well as activities happening in the center. 
• To manage all Family Friendly Services e.g. maintain the hygiene of, Power Scooter, Wheelchair, Baby stroller, etc. 
• To ensure that all customer / tenant complaints are addressed to the relevant department. Follow up on feedback forms and response. 
• Daily rounding of the Shopping Centre to ensure the common area and the facilities e.g. Family Rooms, Playland and
• Funland are in good condition and well maintained. 
• To assist in distributing management correspondence / circular / information to tenant. 
• To record lost and found items in the center, send it to Security if not claimed at the end of the business day. 
• Respond to injuries and accidents in the center, escalate to Duty Manager if not able to handle. 
• Making general announcement over the public announcement system. 
• Interacting with customers and attending to their queries and feedback 
• Attend enquiries and requests from phone calls/e-mails/WhatsApp and etc. in a professional and prompt manner. 
• Manage redemption of Gift with Purchase (GWP), birthday gifts, e-vouchers, rewards and etc. 
• Daily stock and inventory check of all premiums. 
• Recommend, promote and educate customers on the benefits of loyalty programs to meet customers’ needs and objectives. 
• Support day-to-day operations & administration of all loyalty programs through the CRM system. 
• To assist in loyalty membership programs management, including promotional campaigns, activities, inventory allocation and tracking of reward redemption.

Coordination with Marketing Department:

• Be alert and informed of all promotional activities and events happening in the center. 
• Updating Supervisor on promotion offered by tenant. 
• Any ad-hoc duties may be assigned from time to time.

Required Skills and Abilities

• Current enrollment in a Diploma or Degree in Customer Relations, Marketing, Business Management or relevant fields. 
• Must be a team player, pleasant personality and a people person. 
• Able to work on shift, weekend and public holidays. 
• Able to communicate in English and Bahasa Malaysia. Speaking any other additional language is an advantage.

Please apply by 29 February 2024.

About Us: 
 
The IKEA vision is to create a better everyday life for many people.  
 
We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them.  
 
We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA. 
 
We also develop, own and operate Shopping Centers that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans. 
 
We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment