Assistant - CRM

What You Will Do 

• Manage and ensure information between mall and shoppers’ profile is timely, accurate and reinforces the mall’s brand identity and positioning in reward program.  
• Co-create and co-ordinate in uploading the approved contents, photos and relevant information to the mall’s website, and
• CRM communications channel (EDM, SMS, Push Notifications, WhatsApp etc.) to build engagement with members.  
• Support, execute and coordinate a variety of marketing, promotion and thematic events to enhance shoppers' loyalty and encourage retail sales. 
• Maintain relationships with service providers, vendors, and tenants to ensure collaboration in marketing activities, joint promotions in B2B reward program including resolving issues related to terminal, App or system. 
• Assist in the administrative such as B2B reward program and data reporting tracking.  
• Support and responsible for procurement related to campaigns, activities and capex items such as inventory and CRM related items.  

Required Skills and Abilities 

• Fresh Graduate or 1 – 2 years of experience. 
• Any related course or professional course attended.  

About Us: 
 
The IKEA vision is to create a better everyday life for many people.  
 
We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region.  
 
We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA. 
 
We also develop, own and operate Shopping Centers that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans. 
 
We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment