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Technical Support - Thai Speaker

What You Will Do

  • Successfully resolve hardware and software technical issues from incoming internal or external businesses and end user's contacts.
  • Respond to service, product, technical, and customer- relations questions.
  • Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
  • Evaluate unique or complex installations or configurations and make recommendations for resolution.
  • Articulate clearly in writing and verbally.
  • Engages team members for support as required to ensure internal or external business and end users/clients SLA demands are met. 

Required Skills and Abilities

Education and Experience Required:

  • Diploma or Bachelor’s degree.
  • 0 to 2 years’ experience in relevant technologies and customer environments; Open to fresh graduates.
  • Relevant industry qualification where applicable. 

Knowledge and Skills:

  • Excellent verbal and written communication skills in THAI to support THAI customers.
  • Experience in troubleshooting in a technical environment.
  • Excellent analytical and problem-solving skills.
  • Software and hardware knowledge of computing, storage and peripheral devices.
  • Understanding of case management databases and tools.
  • Superior customer service skills.
  • Phone and remote support experience.
  • Willing to work in shifting schedule. 
Closed a day ago
Closed a day ago
  • Job type:Graduate Jobs
  • Disciplines:

    Computer Science, Information Technology

  • Citizenships:

  • Locations:

    Kuala Lumpur

  • Closing Date:26th Nov 2021, 6:00 pm

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