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Analyst - Data Management - Template Development in C Sharp

The Programme

Perform standard analytics and manage quality tools in the center on a day-to-day basis. Support all other Data Management Team (DTM) initiatives or solutions that add value to the service line. 

What You Will Do

Specific Role Context:

  • Provide standard analysis of data and manage the related pre-defined communication requirements.
  • Manage the day-to-day activities pertaining to quality tools, dashboards, macros etc.
  • Provide support in simple projects under the guidance of a Business Analyst, Project Manager or Lead Program Manager.
  • Contributes to identifying opportunities for improvements and efficiencies driven by technology and automation.
  • Provide support in the preparation, update and regular review of all relevant process map documentation for the service line and the supporting/enabling functions.
  • Support the team in cultivating culture of continuous improvement, process efficiency and innovation.
  • Manage team administrative requirements for the project team. 

Specific Role Challenge:

  • Gain support of the operation team for related initiatives.
  • Create high level understanding of processes in the team.
  • Contribute to cultivating a culture of continuous improvement and innovation. 


  • Customer - Internal/ External. 

Lead Program Manager / Project Manager / Business Analyst:

  • Execute business process improvement initiatives with employees, relevant stakeholders and process owners.
  • Provide effective and efficient support to the Automation & Process improvement projects to ensure the smooth running of the department. 

DTM/Regional/Global Business Partner:

Ensure that customer interests are reflected within all phases of improvement:

  • Stakeholder – External.
  • To liaise with external IT vendors, Consultants. 


  • Understanding the different processes used throughout Operations in MYSSC.
  • Identifying/ leveraging best practices already in use in the operations globally.
  • Designing practical and effective solutions to address improvement opportunities - both cost and performance.
  • Successfully implement improvement initiatives with Data Manifestation and Clearance teams.
  • Strive as a SME on process improvements/ standardization methodology.
  • Provide consultative services to both countries and internal support staff for Data Manifestation and Clearance processes.
  • Ability to relate to cross-cultural processes and country sensitivities.
  • Responsible for process documentation (i.e., process maps). 

People - Management:

  • Maintain strong client relationships.
  • Be able to influence decisions / actions through provision of value-added inputs into the organization’s business processes. 

Required Skills and Abilities

  • Candidate must possess at least a Professional Certificate, Diploma, Advanced /Higher/Graduate Diploma - Bachelor’s Degree, Post Graduate Diploma, Professional in IT.
  • Good knowledge of C Sharp / C#.
  • Candidates must be willing to work in shifts.
  • Root cause analysis and problem solving.
  • Simple data analysis.
  • Good all-round communicator - written and oral.
  • Innovative and creative.
  • Good understanding of MS Office suite (Word, Excel, PowerPoint).
  • Engaging with the team (internal/external).
  • Experience in supporting cross countries processes.
  • Able to work under pressure.
  • Able to multi-task.
  • Good discipline in performing standard procedures. 
Closed 9 months ago
Closed 9 months ago
  • Job type:Graduate Jobs
  • Disciplines:

    Business and Commerce, Data Science and

  • Citizenships:

  • Locations:

    Petaling Jaya

  • Closing Date:5th Nov 2021, 6:00 pm


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