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Client Support Executive

The Programme 

Join us and get the tools you need for a successful IT career:

  • Hands-on tech experience by learning directly from all our talented IT teams.
  • Professional guidance that helps you set clear career goals to realize your potential.
  • An extensive network of professionals, guest speakers, and fellow participants.
  • An enriched résumé with tech and non-tech skills that set you apart from other fresh grads. 

Job Description:

As a Client Support Executive at Deriv.com, you will assist our clients with issues regarding our products and services, build a mutually beneficial relationship with them, and encourage them to try new products. You will also keep track of recurring issues and report clients’ feedback to other teams.  

If you are a fresh graduate, you can still apply for this role, provided that you value competence, integrity, and teamwork and are passionate about helping clients. By delivering world-class customer service, you will forge client loyalty and promote business growth. 

What You Will Do

  • Resolve complex customer care issues through careful investigation and in keeping with existing policies and procedures.
  • Communicate solutions to customer issues in a clear, concise, friendly, and timely manner.
  • Respond to customer enquiries by phone, email, social media, and live chat daily.
  • Process applications and customer documentation according to relevant policies and regulations.
  • File records and documents of customer interactions according to existing guidelines.
  • Identify new marketing opportunities through customer feedback and contribute ideas to expand our global customer base.
  • Collaborate with members of our IT team to identify new ways to improve our products and services for customers.
  • Perform regular testing on our products and services. 
  • Collaborate with client support agents in different time zones to ensure optimum results and customer satisfaction. 

Required Skills and Abilities 

  • Exceptional spoken and written communication skills in English.
  • University degree in marketing, computer science, or any related field.
  • Practical experience in technical customer support.
  • Experience in the financial services or IT industry.
  • Proficiency in other languages in addition to English. 
Closed 5 months ago
Closed 5 months ago
  • Job type:Graduate Jobs
  • Disciplines:

    Computer Science, Marketing and Sales

  • Citizenships:

  • Locations:

    Labuan

  • Closing Date:10th Jun 2021, 6:00 pm

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