Service Delivery Engineer - Management - Fresh Graduates 2024

The Programme

Dell Technologies customers rely on our products and services to drive progress. So, we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. 

As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises.  
 
We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities. 
 
Join us to do the best work of your career and make a profound social impact as a Service Delivery Engineer 1 on our Service Delivery Team in Bukit Mertajam, Penang. 
 
What you’ll achieve: 
 
As a Service Delivery Engineer, you will provide world-class delivery support to our customers by building an in-depth knowledge of our customers’ priorities and initiatives and becoming a trusted advisor that avoids customer impact and facilitates continuous improvement.  
 
You will identify potential sales and growth opportunities and will partner with key stakeholders to maximize these prospects. 
 
You will:

• Interface directly with customers to coordinate project activities and support issues. 
• Build and review design, functional, technical and/or process documentation. 
• Focus on data collection and analysis of specific issues with internal team. 
• Develop and sustain effective communication to collaborate with cross-functional internal teams. 

Required Skills and Abilities

Take the first step towards your dream career - Every Dell Technologies team member brings something unique to the table.  
 
Here’s what we are looking for with this role: 
 
Essential Requirements

• Bachelor's degree in Engineering, IT, Management and any related background. 
• Organizational and planning skills to coordinate program deliverables. 
• Ability to set priorities and delegate. 
• Analytical, problem-solving and negotiation skills.

Desirable Requirements

• Great communication skills.

Closing Date – 30 April 2024. 
 
About Us: 
 
Since 1984, Dell has played a critical role in enabling more affordable and accessible technology around the world.  
 
As an end-to-end computing solutions company, Dell continues to transform computing and provide high quality solutions that empower people to do more all over the world.  
 
We serve customers ranging from the world's largest businesses and public-sector organizations, to small and medium businesses, and individual consumers. We are deeply committed to serving our community, and the company has also received numerous accolades ranging from employer of choice to energy conservation awards.