Client Technical Support - Fresh Graduates 2024

The Programme

Join us to do the best work of your career and make a profound social impact as a Senior Technical Support Technician on our Technical Support Team in Bayan Lepas, Penang.

What you’ll achieve:

As a Lead Technical Support Technician, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.

What You Will Do

• Responds to incoming contacts which are SLA bound, related to Dell enterprise hardware, peripherals, applications, networking and its associate products. 
• Assists customers by diagnosing problems and providing resolutions for technical and service issues. 
• Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in dispatching services/parts 
• Assumes complete ownership of customer issue until resolved involving multiple inbound and outbound communications; owns the issue and engages/collaborates with multiple resources. 
• Proactively contributes to increasing team efficiency by sharing knowledge, providing feedback about best practices, writing tools / utilities.

Required Skills and Abilities

Every Dell Technologies team member brings something unique to the table.  
 
Here’s what we are looking for with this role: 
 
Essential Requirements:

• Minimum of 2 years of related experience. Fresh graduates - Degree in Computer Sciences / Information Technology or equivalent related background.  
• Able to join us by Feb 2024. 
• Exceptional verbal and written communication skills in English. Mandarin speaking will be an added advantage. 
• Ability to demonstrate sense of urgency regarding customer reported issues. 
• Excellent telephone and customer handling skills. 
• Excellent analytical and logical thinking skills.

Desirable Requirements:

• Ability to work shift(s) on a rotating schedule that includes evenings, weekends, holidays.

Application closing date: 31 March 2024 

Who we are: 
 
We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do.  
 
If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you. 
 
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play.  
 
Join us to build a future that works for everyone because Progress Takes All of Us.