Analyst Customer/Technical Training - Business - Fresh Graduates

The Programme

Dell Technologies harnesses the power of technology to drive human progress. But ultimately, it’s people who choose how our products will be used. That’s why our Customer Technical Training team has such a vital role to play. 

They design and deliver all kinds of training courses – from lectures to lab exercises – for the benefit of internal and external customers. Working closely with colleagues, tech experts, partners and customers, they shape curriculum content to suit diverse needs. 

Everything they do is about unlocking ways to get the best from our technology. 
 
Join us as an Analyst Customer/Technical Training team in Bayan Lepas, Penang to do the best work of your career and make a profound social impact. 
 
What you’ll achieve: 
 
As an Analyst Customer/Technical Training, you will be delivering, designing, authoring or editing advanced level e-learning, web-based, blended and classroom curriculum to a variety of audiences. 
 
You will:

• Ensure effective delivery of training and solutions to support the highest competence given the level of knowledge and skills required. 
• Deliver and design innovative methodologies to keep learners engaged in platforms like Zoom, Microsoft Teams or Adobe Connect. 
• Works on assignments where considerable judgment and initiative are required in resolving problems and making choices, recommendations, or decisions. 
• Partners with the business and subject matter experts to assess and customize training based on current and future needs.

Required Skills and Abilities

Take the first step towards your dream career - Every Dell Technologies team member brings something unique to the table.  
 
Here’s what we are looking for with this role: 
 
Essential Requirements:

• Bachelor's Degree in General Business, Engineering, Data Analytics and Data Science. 
• Internship from Mar/Apr 2024 onwards (4 - 6 months). 
• Productivity and excellent communications skills. 
• Critical thinking and problem-solving skills. 
• Apply analytical skills to evaluate and interpret complex situations/ problems using multiple sources of information.

Desirable Requirements

• Extend capabilities by working closely with senior staff/experts within and outside the internal organization. 
• Regularly interact with colleagues generally up to senior level management. 

Closing Date – 30 April 2024. 
 
About Us: 
 
Since 1984, Dell has played a critical role in enabling more affordable and accessible technology around the world.  
 
As an end-to-end computing solutions company, Dell continues to transform computing and provide high quality solutions that empower people to do more all over the world.  
 
We serve customers ranging from the world's largest businesses and public-sector organizations, to small and medium businesses, and individual consumers. We are deeply committed to serving our community, and the company has also received numerous accolades ranging from employer of choice to energy conservation awards.