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APAC - Kuala Lumpur - Fulfillment, Service & Operations - Full Time Analyst

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The Programme

Wholesale Banking Fulfillment, Service & Operations (FSO) is responsible for the end-to-end implementation, servicing, and operations of all treasury, depository solutions and trade finance for business banking, commercial and corporate banking clients globally, and for treasury and trade finance operations in 12 countries in Asia Pacific.

Fulfillment & Service:

Client Fulfillment team manages new client onboarding for Global Transaction Services – a core business for Bank of America Merrill Lynch’s global franchise. Key responsibilities include project management, document collection and review, product and depository account setup, product set up testing and client training.

Client Service team is responsible for supporting on-boarded clients in their day to day business needs, including transaction support, general and technical query support. The team supports over 5.5 million enquiries annually in addition to proactive outreach to clients to improve the banking experience in 12 countries in Asia Pacific.


The Operations team is responsible for the combined operations functions for treasury, credit, and services for commercial and corporate banking clients globally. Key responsibilities include settlement and clearing transactions, processing of payments, credit and trade transactions, and book keeping of loan assets and deposits.


The Fulfillment, Service & Operations Analyst Program is a 12-month rotational program designed to provide candidates with an opportunity to work with experienced operations and service professionals. You will prepare for a career in the company’s Fulfillment, Service & Operations division.

Training begins with the orientation, where you will meet newly hired Analysts and will have the opportunity to network with Managers and to learn about our company and its culture. You will be trained on the job on all the relevant tools, techniques and working practices as well as professional skills and team-working capabilities needed to succeed in the FSO Analyst Program.

What You Will Do

Fulfillment & Service:

  • Engage in process improvement initiatives to enhance client experience.
  • Proactively manage the day to day servicing enquiries of all assigned clients.
  • Log, investigate and resolve all enquiries in a timely/accurate manner in accordance with Service Levels.
  • Provide consistent service and keep clients informed on status of all outstanding enquiries.
  • Liaise with local/overseas Bank’s Business Partner’s and Preferred Banking Partner’s at all levels.
  • Analyze monthly client enquiry statistics to identify trends and recurring issues.
  • Attend, prepare and drive internal/external client meetings and/or presentations.
  • Market Transaction Services initiatives, successes and strengths to new/existing clients.
  • Actively participate in client planning and RFP processes.
  • Participate in assigned local and/or regional projects as required.
  • Provide backup support to other Client Services Advisor and be a team player.
  • Constantly look for avenues of improvement- people, process, controls, customer service and strategic cost management initiatives.


  • Ensure all transactions are processed as quickly and accurately as possible, in accordance to the company’s internal policies and local regulations.
  • Manage operational risk to maximize operational control effectiveness and profitability, while minimizing risk and Proactively identify, debate, address and escalate any deviations / issues on immediate basis.
  • Work closely with business partners on complex transactions by providing professional operational solutions to achieve client satisfaction.
  • Drive change initiatives for process optimization and system enhancement, as well as technical and operations changes.
  • Understand local regulatory environment and support various ad-hoc regulatory requirements and inspections.
  • Ensure that the company delivers services and execution that meet market-leading standards.

Required Skills and Abilities

  • Final year undergraduate/Master’s student.
  • Outstanding academic achievement.
  • Strong quantitative and analytical skills.
  • Effective verbal and written communication.
  • Being comfortable with change and adjusting to changing demands and requirements.
  • Strong team player and client focused.
  • Demonstrate energy and drive.
  • Ability to demonstrate initiative and creative thinking.
  • Show a keen interest in the business you are applying to.
Closed 3 months ago
Closed 3 months ago
  • Job type:Internships
  • Citizenships:

  • Locations:

    Kuala Lumpur

  • Closing Date:3rd Apr 2020, 6:00 pm


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