Admin Assistant & Customer Service - Operations - Fresh Grad Contract - SU5

The Programme

We are looking for a motivated, dynamic Service Planner, also known as Admin Assistant & Customer Service (Fresh Grad.) 3 months Contract to join our team. 

Your responsibilities will be to plan customer service appointments, assign and coordinate with the service team to create an optimal service schedule. 
 
To help to achieve this, we will provide you with a competitive base salary, contractual bonus and career opportunities.  
 
You will also be given full product training, with hands-on assistance from the Service and Operation Team. 
 
In this role you will be responsible for:

• Plan customers’ service appointment and coordinate with service team to create optimal schedule. 
• Ensure all data is input onto the in-house system accurately and efficiently. 
• Follow up with the service team to ensure no service backlogs. 
• Analyze service team capacity data for service schedule improvement. 
• Attend monthly stock take and prepare stock closing reports 
• Compile service reports and invoice to customer upon request. 
• Prepare monthly reports.

Required Skills and Abilities

• Minimum Diploma/Degree holder in any field. 
• Minimum 2 years’ experience in capacity analyses and service schedule. 
• Good communication skills and the ability to communicate fluently on the phone. 
• Good planning and organizational skills with attention to detail. 
• Ability to priorities tasks with effective time management. 
• Able to handle timelines without affecting quality of work. 
• Customer-oriented. 
• Result-driven. 
• Employment of foreigners are subject to the local authority's approval and subject to their own visa application.

Contract for 3 months convertible to Permanent based on performance. 
 
Highly Desirable:

• Excellent attention to detail and negotiation skills. 
• Ability to do multitasking job. 
• Versatility to build rapport with people at all levels. 
• Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. The ability to converse in other local dialects will be an added advantage. 
• Commercially focused acumen.

You will be welcomed into a friendly, robust and competitive team that are highly motivated and focused on achieving goals and results.  
 
You will be given full product training, with hands-on assistance from the Operation and Service Team. 
 
About Us: 
 
Rentokil Initial is one of the largest business services companies with more than 66,000 colleagues worldwide and operates in over 70 countries.  
 
The company relies on commitment, ability and teamwork amongst colleagues to deliver the services and delight customers.  
 
We are the market leader in both pest control and hygiene solution industries for more than 50 years in Malaysia. As our presence in 11 major cities nationwide expands, we invite suitably qualified and highly dynamic colleagues to passionately grow with us.